Customer Assistance


bold_themes Detroit Office

We are within a few miles of the Indianapolis International Airport and rail yards.

American Airlines is a commercial airline providing passenger and cargo transportation throughout North America, Central America, South America, the Caribbean, Europe, Asia and Australia.

The Customer Assistance Representative interacts with customers in a courteous, efficient, friendly and professional manner:

  • Accepting, checking and tagging customers’ baggage at kiosks
  • Processing and completing credit card baggage transactions at kiosks
  • Assisting customers with self-service kiosk check-in and kiosk baggage processing
  • Queuing lines in ticket counter areas
  • Accepting and activating customers’ self-tagged baggage
  • Performing clearance and verification of documents at kiosks
  • Possibly performing additional related duties as deemed operationally necessary by management in accordance with the collective bargaining agreement.

 

 

QUALIFICATIONS:

  • Must have high school diploma or GED equivalent
  • Must be 18 years of age or older
  • Read, write, fluently speak and understand the English language. Bilingual language skills may be required in some locations
  • Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
  • Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
  • Must be authorized to work in the U.S.

* Travel to the interview and any subsequent relocation expenses are the responsibility of the candidate.

Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth 

Job Segment: Customer Service Representative, Customer Service

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